Refund policy
At Theralimb, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to make it right.
Eligibility for Refunds
You may request a refund within 90 days of delivery, even if the item has been used. We want you to feel confident in your purchase. Refunds are available if:
- The product does not meet your expectations.
- The product is defective, damaged, or incorrect.
- Your order does not arrive within 45 business days from the shipping date.
How to Request a Refund
- Contact Us: Email us at support@theralimb.com with your order number and a brief description of the issue. Photos or videos of the product are helpful but not required.
- Approval Process: Once we review your request, we’ll notify you within 3–5 business days if your refund is approved.
Refund Process
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Please note that processing times may vary depending on your payment provider.
No-Hassle Guarantee
We stand behind the quality of our products. If you’re not happy with your purchase, we make it easy to return or refund—no questions asked.
Exclusions
Refunds will not be issued for:
- Items purchased on clearance or final sale, unless defective.
- Orders where incorrect shipping information was provided.
- Refund requests made after the 90-day window.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check with your bank or payment provider.
- Contact us at support@theralimb.com, and we’ll assist you.
Your peace of mind is our commitment. Shop confidently with Theralimb today!