Shipping policy
Order Processing
- Orders are processed within 1-3 business days after payment is confirmed.
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Times
We work with trusted suppliers to ensure your products are delivered as quickly as possible. Estimated delivery times vary depending on your location:
- United States: 10–20 business days
- Canada: 12–25 business days
- United Kingdom & Europe: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Other Countries: 15–30 business days
Note: Delivery times may vary slightly during peak seasons or due to customs processing delays.
Shipping Costs
- Standard shipping is free on all orders unless otherwise stated.
- For faster delivery, expedited shipping options are available at checkout (where applicable).
Tracking Your Order
- After your order is shipped, a tracking number will be provided.
- You can use this tracking number to follow your package’s journey on our Order Tracking page.
Delivery Issues
- If your order hasn’t arrived within the estimated time frame, please contact our support team at support@theralimb.com. We’ll be happy to assist you in locating your package.
- Please allow extra time for delivery during holidays or unforeseen shipping disruptions.
Customs and Duties
Some orders may be subject to customs fees or import taxes, depending on your country’s regulations. These charges are the customer’s responsibility.